Libya Islamic Bank-Backbase Join Hands to Bring Digital-first Banking to Libyan Customers

This achievement,the announcement noted, represents Backbase’s first platform launch in Libya, underscoring its commitment to expanding state-of-the-art, customer-centric banking across North Africa.

From ambition to impact

As a digitally focused bank, LIB set out to differentiate itself through an experience-led approach to banking.

In collaboration with Backbase, the bank laid the groundwork for a customer-first operating model that is built for speed, flexibility, and long-term relevance in a rapidly evolving market.

Mohamed Almabrok, Digital Banking Platform Project Manager, Libyan Islamic Bank, expressed his enthusiasm: “This is a proud moment for us. With Backbase, we are transforming banking for our customers, bringing financial services closer to them with the convenience, security, and accessibility of world-class digital banking.”

A redesigned experience for everyday banking

The new mobile app offers a more intuitive way for customers to manage their finances, with features such as:

·  Secure logins and real-time transaction tracking

·  Internal transfers and in-app messaging

·  Personalized servicing and customer self-service capabilities

·  Instant payments and ATM/branch locator functionality

·  A clean, user-friendly interface designed for daily use

As part of the launch, LIB also became one of the first banks in the country to integrate with LYPAY, the Central Bank of Libya’s instant payment service. This showcases the agility of the platform in meeting new regulatory and infrastructure demands.

“The successful launch of Libyan Islamic Bank’s digital platform is setting new standards for digital-first experiences,” said Aymen Daoud, Regional Vice President for Africa at Backbase. “It reflects the bank’s ability to lead and evolve in Libya’s rapidly changing financial sector.”

Local knowledge, global technology

The go-live was delivered through a close collaboration between Backbase and regional implementation partner OneTech Business Solutions. OTBS played a vital role in aligning the deployment with LIB’s specific needs and Libya’s regulatory environment, helping ensure speed, stability, and long-term scalability.

“This project shows what’s possible when global technology meets local execution,” said Atef Loukil, Deputy CEO and Head of Digital Factory at OneTech Business Solutions. “Working closely with Backbase and Libyan Islamic Bank, we ensured a seamless deployment that reflects the realities of the Libyan market. It’s a strong example of how partnership drives real digital transformation.”

Built for what comes next

This launch represents the first phase of LIB’s longer-term digital transformation roadmap. With a strong digital foundation now in place, the bank is positioned to respond to evolving customer expectations and continue modernizing its services at scale.

Backbase’s successful entry into Libya also marks a strategic expansion point in North Africa.

The company remains committed to helping banks of all sizes modernize at speed, through adaptive technology, regulatory alignment, and seamless customer experiences, all powered by its AI-powered Banking Platform.

Distributed by IC Media on Behalf of Backbase

SOURCE

BACKBASE